Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

• Contact details (such as name, email address, phone number, delivery address)
• Order and payment information
• Account information if you create an account with us
• Communications you send to us
• Information provided when subscribing to our newsletter
• Details shared when completing forms on our website

1.2 Information Collected Automatically

• Technical information about your device and browser
• IP address and geographical location
• Website usage data
• Information collected through cookies and similar technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Delivering products to you or your designated recipients
• Managing your account
• Communicating with you about your orders, account, or inquiries
• Sending you marketing communications (if you have opted in)
• Improving our website and services
• Conducting market research and analysis
• Ensuring the security of our website
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract fulfillment: Processing necessary for the performance of our contract with you (e.g., processing your order, delivering products)
• Legitimate interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms (e.g., improving our services, preventing fraud)
• Legal obligation: Processing necessary to comply with our legal obligations
• Consent: Processing based on your specific consent (e.g., sending marketing emails)

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to collect information about your browsing behaviors and preferences. You can manage your cookie preferences through our Cookie Management System or your browser settings.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

5. Sharing Your Information

We may share your personal information with:

• Service providers: Third-party service providers who perform services on our behalf, such as payment processing, delivery services, website hosting, and email services
• Professional advisers: Including lawyers, accountants, and insurers who provide legal, accounting, and insurance services
• Government authorities: When required by law, court order, or other legal process

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

8. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided below.

9. International Transfers

We may transfer your personal data to countries outside the UK or European Economic Area (EEA). Whenever we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK authorities
• Using specific contracts approved by the European Commission or UK authorities that give personal data the same protection it has in Europe and the UK

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. We recommend that you review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

13. Complaints

If you have a concern about our handling of your personal data, please contact us first using the details above, and we will do our best to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at: